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Telegram

September 01, 2026

Overview

Connect a Telegram channel and Panelque will post there whenever a new order arrives, so you see sales as they happen without opening the app. Each message contains the order number, the amount paid, and the payment gateway used.

If the customer has tags — your own or the ones Panelque applies automatically, like repeat customer — they’re listed on a Tags line. Customers without tags simply don’t get the line.

Setting It Up

  1. Create a channel in Telegram (or pick an existing one) and add the Panelque bot to it as an administrator — the bot can only post to channels it administers.
  2. Find the channel ID. It looks like -1001234567890. Forwarding a channel message to a bot like @userinfobot will show it, or you can read it from the channel’s web URL.
  3. Open Settings > Telegram, paste the ID into Channel ID, switch Enable notifications on, and save from the bar at the top.
  4. Press Send test message. A confirmation should appear in your channel within a second or two.

The test message uses the channel ID you have saved, so save your changes before testing.

What Gets Posted

Only brand-new orders trigger a message. Order edits, refunds, and the historical orders imported when you first install the app never post — otherwise your channel would fill up with old news.

If an order arrives while Telegram is unreachable, Panelque retries a few times before giving up. A message is never posted twice for the same order.

Turning It Off

Switch Enable notifications off and save. Your channel ID stays filled in, so you can switch notifications back on later without setting it up again.

Troubleshooting

  • “Telegram rejected the message” — the bot isn’t in the channel, isn’t an administrator, or the channel ID is wrong. Check the ID starts with -100 and that the bot appears in the channel’s administrator list.
  • “Save a channel ID first” — the field is empty in the saved settings. Fill it in and save before testing.
  • A warning at the top of the page — Telegram isn’t available on this installation. Contact support.